The Government of Pakistan has taken an important step to help poor and deserving women who are facing BISP 13500 biometric verification issues. Under the BISP Kafaalat program, eligible women receive Rs. 13,500 every three months to support their families, buy food, pay utility bills, and educate their children. However, many women have reported issues while collecting their payments because their fingerprints do not match during biometric verification. This problem is common among women who work with their hands, elderly women whose fingerprints have faded, and those whose NADRA records are not updated. The government understands how difficult it is for these women to travel multiple times to payment centers and still return without their cash. To solve this, BISP has introduced easy solutions and alternative methods so no deserving woman is left without financial help.
If you are one of those women facing biometric issues while collecting your BISP payment, don’t worry. The government now allows you to re-enroll your fingerprints at NADRA, or in some cases, nominate a close family member (with a valid CNIC) to collect the payment on your behalf. You can also visit your nearest BISP Facilitation Center or call the 8171 helpline for guidance. This new support system ensures that every low-income woman continues to receive her quarterly payments without delay. By resolving these fingerprint verification problems, the government is helping poor households stay strong during times of inflation and rising expenses. If you are one of those experiencing biometric issues while collecting your BISP payment, don’t worry. The government has shared simple solutions to fix this problem and ensure that every deserving woman gets her financial assistance.
Key Update BISP 13500 biometric verification issues
| Payment Cycle | July–September 2025 |
| Amount | Rs. 13,500 quarterly (under BISP Kafaalat) |
| Collection Points | HBL Konnect, BISP Camps, Partner Outlets |
| Issue | Biometric verification failure (fingerprints not matching) |
| Fix | Alternative verification and re-enrollment options now available |
Why Do Biometric Issues Happen in BISP?
Biometric verification is an important step in the BISP 13500 payment system. It is used to ensure that only the real and deserving women receive the financial aid and to stop fraud or fake payments. However, many women in Pakistan are facing problems because their fingerprints are not being accepted during the verification process.
One big reason for this issue is worn-out or faded fingerprints. Many women in rural areas and cities do hard physical work like washing clothes, cooking on firewood, or working in fields. These daily tasks can make their fingerprints weak or unclear, and the biometric machines are unable to scan them properly. Elderly women also face this problem because their skin becomes thin and their fingerprints fade naturally with age.
Another reason is faulty biometric machines at payment centers. Sometimes, the machines are not cleaned or maintained properly, which causes errors in scanning. Technical glitches in the system can also create delays or failures in fingerprint matching.
In some cases, the problem is not with the machine but with the NADRA fingerprint records. If a woman’s fingerprints are not properly recorded in NADRA or her CNIC details are outdated, the system cannot verify her identity. These issues are frustrating for poor women who often travel long distances to collect their BISP payments. Standing in long queues and returning home without cash creates stress for families who depend on this support. To fix this, the government has introduced alternative solutions so women can receive their Rs. 13,500 payments on time without facing unnecessary hurdles.
How to Fix Biometric Issues in BISP Payments
The Benazir Income Support Programme (BISP) helps poor women in Pakistan by giving them Rs. 13,500 every three months. This money supports their families, pays for food, and helps with children’s education. But many women face problems during biometric verification when their fingerprints don’t match. This stops them from receiving their payments on time.
To solve this issue, the government has introduced simple methods. If you or someone you know is facing this problem, follow these easy fixes to get your payment quickly.
- Try Verification Again
Place your finger properly on the biometric device. Clean your hands and the scanner for better results. - Visit a BISP Facilitation Center
Go to your nearest BISP office or facilitation center. They will guide you on alternative methods. - Re-Enrollment Through NADRA
If your fingerprints are not updated in NADRA, visit a NADRA office for re-enrollment and fresh biometrics. - Nominate a Family Member
In cases where fingerprints cannot be updated (e.g., due to old age or medical conditions), you can nominate a close family member (with a valid CNIC) to collect payments on your behalf. - Use the 8171 Helpline
Call the BISP helpline at 8171 to register your complaint and get instructions.
| Problem | Easy Fix |
| Fingerprints not matching on the machine | Clean your hands properly and try again carefully. |
| Scanner device not working | Ask staff to clean the scanner or restart the device. |
| Fingers are too dry to scan | Apply a little lotion or water to make fingerprints clearer. |
| Fingers are too wet or oily | Wipe your fingers dry before placing them on the scanner. |
| Fingerprints faded due to old age | Visit NADRA to re-enroll your fingerprints. |
| Hardworking women’s fingerprints not clear (e.g., farming, washing) | Update fingerprints at NADRA to solve the issue. |
| Biometric device rejecting all fingers | Try scanning different fingers (thumb, index, or middle finger). |
| CNIC is expired | Renew your CNIC at NADRA to avoid verification errors. |
| CNIC record not updated | Update your information in NADRA’s database before trying again. |
| Technical error in BISP system | Call 8171 helpline to report the issue and get support. |
| Staff is not helpful at the payment center | Visit another payment center or BISP office for assistance. |
| Long queues or server down at payment center | Go early in the morning or visit on another day to avoid rush hours. |
| Fingerprints not in NADRA database | Enroll fingerprints again at NADRA to register properly. |
| Payment center biometric device not scanning | Go to a different payment center with a working biometric machine. |
| Disabled or sick woman unable to verify fingerprints | Nominate a trusted family member to collect payment on your behalf. |
| Fingerprints damaged due to injury | NADRA can help update your biometrics after recovery or authorize a family member. |
| Payment still not released even after successful verification | Call 8171 or visit the BISP office to check payment status. |
| Machine says “verification failed” multiple times | Wait 5 minutes, then try again with clean hands and correct finger placement. |
| Elderly woman’s skin too thin for scanner | NADRA staff can add alternative verification methods or authorize a relative. |
| No record found in BISP system | Complete the 8171 Dynamic Survey at the BISP office to get included in the program. |
Quick Steps to Check BISP 13500 Payment Status
Many women want to know if their BISP payment of Rs. 13,500 has been sent or if they are eligible under the program. The Government of Pakistan has made this process very simple. You can check your payment status from home using your mobile phone or a computer.
Here’s how you can do it:
Method 1: Check Status via SMS to 8171
This is the easiest way for women who don’t have internet access:
- Take your mobile phone and open the SMS app.
- Type your 13-digit CNIC number (without spaces or dashes).
- Send this CNIC number to 8171 (it’s the official BISP number).
- Wait for a reply. You will get a message telling you:
- Whether you are eligible for BISP.
- If your payment has been sent or is under process.
Note: Keep your CNIC active and make sure you have balance in your phone to send the SMS.
Method 2: Check Status Online via 8171 Web Portal
This method is useful for people with smartphones or access to a computer:
- Open your internet browser and go to: 8171.pass.gov.pk
- Enter your 13-digit CNIC number in the given box.
- Fill in the captcha code (to prove you are not a robot).
- Click on the “Submit” button.
- Your eligibility and payment status will appear on the screen.
You can also see if there are any pending payments or if you need to visit the BISP office for verification.
Important Tip:
If you face problems checking your status, visit your nearest BISP center or call the helpline at 8171 for free assistance.
Benefits of Solving Biometric Issues in BISP
- Timely Payment of Rs. 13,500
Women can receive their quarterly payments on time without delays or stress. - Relief from Rising Food and Utility Costs
Helps families manage daily expenses like groceries, electricity, and gas bills. - Support for Children’s Education
Mothers can pay school fees, buy books, and support their children’s studies. - Better Access to Healthcare
Families can use the money for medicines and hospital visits when needed. - Women Empowerment
Gives poor women financial independence and confidence to manage household expenses. - Less Travel Hassle
Women no longer need to visit payment centers multiple times due to fingerprint issues. - Peace of Mind for Elderly Women
Elderly beneficiaries can get payments easily without worrying about verification problems. - Strengthens Poverty Reduction Efforts
Helps more families escape extreme poverty and live a better life. - Financial Stability in Remote Areas
Women in villages and far-flung regions can receive their payments without hurdles. - Encourages More Women to Register
When issues are solved, more deserving women will join and benefit from BISP.
Final Thoughts
Facing biometric issues in the BISP 13500 payment process can be frustrating, but the government has provided multiple solutions to ensure no deserving woman is left behind. From NADRA re-enrollment to nominating a family member, these steps will help you receive your financial aid smoothly.
If you’re facing biometric verification problems:
- Visit a NADRA or BISP office for assistance
- Call the helpline 8171
- Check your payment status online or via SMS
Take action today to resolve your issue and secure your payment under the BISP Kafaalat Program 2025.
FAQs – Common Questions About BISP Biometric Issues
Q1. What should I do if my fingerprints do not match?
Visit your nearest BISP center or NADRA office for assistance and alternative solutions.
Q2. Can I send someone else to collect my payment?
Yes, if authorized by BISP after verification, a family member can collect payments on your behalf.
Q3. How long does it take to update fingerprints in NADRA?
Usually, NADRA updates biometric records within 7 to 10 working days
Q4. Is there any helpline for BISP complaints?
Yes, you can call 8171 for free help and guidance.
Q5. What is the reason for biometric verification failure?
It happens due to faded fingerprints, dirty scanners, or outdated CNIC records.
Q6. Can elderly women with thin skin verify fingerprints?
If they face issues, they can authorize a family member to collect the payment after BISP approval.
Q7. How much is the BISP payment in 2025?
Eligible women get Rs. 13,500 every three months under the Kafaalat program.
Q8. What if the biometric machine is not working at my payment center?
Visit another payment center or complain 8171 for assistance.
Q9. How do I know if my payment is ready?
Send your CNIC to 8171 via SMS or check online at web portal.
Q10. Can I register for BISP online if I am a new applicant?
No, new applicants must visit their nearest BISP office and complete the 8171 Dynamic Survey for registration.