The New BISP Complaint System 2025 has officially been launched to make the complaint process easier and faster for millions of beneficiaries across Pakistan. If you are a BISP Kafaalat, Ehsaas, or Taleemi Wazaif beneficiary and face any problem related to payments, registration, or eligibility, this new system is designed for you. For the first time, BISP has introduced an Integrated Grievance Management System (IGMS) that will allow users to register complaints without delays and get quick solutions.Previously, many beneficiaries had to visit multiple offices to resolve issues, but now the entire process is simpler, digital, and transparent. You can now submit your complaint online, through SMS, or by visiting BISP centers. The aim is to reduce waiting times and make the system corruption-free.
Under this update, beneficiaries can easily check complaint status online, receive SMS alerts, and ensure that their grievance is addressed quickly. This step is part of the government’s ongoing efforts to improve social welfare programs and provide a user-friendly experience for BISP participants.If you have been facing issues like payment delays, CNIC verification problems, biometric errors, or portal login issues, this new system will help you resolve them without hassle.
Key Features of the New BISP Complaint System 2025
| Feature | Details |
|---|---|
| System Name | Integrated Grievance Management System (IGMS) |
| Launch Year | 2025 |
| Purpose | Quick and easy complaint resolution for BISP beneficiaries |
| Access Methods | Online portal, SMS (8171), BISP offices |
| Complaint Tracking | Available via BISP portal and SMS alerts |
What is Integrated Grievance Management System (IGMS)?
The Integrated Grievance Management System (IGMS) is a new digital complaint system introduced by the Benazir Income Support Programme (BISP) in 2025 to make it easier for beneficiaries to resolve their issues quickly and transparently. This system is designed for all BISP beneficiaries, including those enrolled in Kafaalat, Ehsaas, and Taleemi Wazaif programs, who face problems like payment delays, CNIC verification issues, biometric errors, or eligibility disputes. With IGMS, you no longer need to visit multiple offices or wait for months to get your complaint resolved. It offers a centralized platform where complaints can be registered online, through 8171 SMS service, or at BISP offices. Every complaint gets a unique tracking ID, so you can check the status anytime. Plus, you’ll receive SMS alerts to stay updated. Its main features include quick response time, transparency, multiple submission methods, and real-time tracking. In short, IGMS will help millions of women and families get fast solutions without hassle, making the complaint process simple, efficient, and corruption-free.
Who Can Use the New BISP Complaint System?
The New BISP Complaint System 2025 is made for every BISP beneficiary who faces any problem. If you are a part of the BISP Kafaalat program, Taleemi Wazaif, or any other BISP scheme, this system is for you. Whether you are living in a big city or a small village, you can now easily raise your complaint without running from office to office.
- Women enrolled in BISP Kafaalat who have payment issues or eligibility problems.
- Parents in the Taleemi Wazaif program who are not receiving funds for their children.
- New applicants waiting for approval but facing delays.
- Beneficiaries with biometric or CNIC verification errors.
In short, if you are connected to BISP and something is not working for you, this new system will help you. The best part? You don’t need to pay anyone or visit multiple offices. Just use the online portal, send an SMS to 8171, or go to your nearest BISP Tehsil Office, and your complaint will be officially registered in seconds. It’s simple, quick, and designed to make your life easier!
Step-by-Step Guide: How to Register a Complaint in BISP 2025
If you’re facing any issue with your BISP Kafaalat payments, eligibility, biometric verification, or registration, don’t worry! The New BISP Complaint System 2025 makes it super easy to submit your complaint and get a quick response. You don’t need to stand in long lines or visit different offices. Now, you can do everything from your phone or by visiting just one office. Let me explain how you can register your complaint step by step in the easiest way possible.
Method 1: Through BISP Online Portal
This is the most convenient way to file a complaint without leaving your home.
- Go to the official BISP portal.
- Click on “Register Complaint” (You’ll see this option on the homepage).
- Enter your CNIC number in the required field.
- Select the type of issue (Payment delay, biometric error, eligibility, etc.).
- Write a short description of your problem (optional but helpful).
- Submit your complaint and note the tracking ID for future reference.That’s it! Your complaint is now in the system, and you’ll get updates through SMS.
Method 2: Via 8171 SMS Service
Don’t have internet? No problem! You can use the 8171 SMS service to file your complaint.
- Open your SMS app on your phone.
- Type your 13-digit CNIC number (without spaces or dashes).
- Send it to 8171.
- You’ll get a confirmation message and a complaint tracking ID.This method is perfect for people in remote areas without internet access.
Method 3: Visit Your Nearest BISP Office
If you prefer in-person help, you can visit a BISP Tehsil Office.
- Take your original CNIC with you.
- Explain your problem to the BISP representative.
- They will register your complaint and give you a tracking ID slip.This method is useful for those who want face-to-face assistance.
The best part? Every complaint is tracked in real-time through the Integrated Grievance Management System (IGMS). You don’t have to chase anyone for updates because the system will send you SMS alerts at every stage,from registration to resolution.
Pro Tip: Always keep your complaint tracking ID safe. You’ll need it to check your status later.
What Problems Can You Report Using the New BISP Complaint System?
You might be thinking, “Okay, I understand how to register a complaint, but what kind of problems can I actually report?” Great question! The New BISP Complaint System 2025 is designed to handle almost every issue a beneficiary can face. So, whether it’s a small problem or a big one, this system is here to help you.
Here are the most common issues you can report:
- Payment Delays: Didn’t receive your BISP Kafaalat amount on time? Just file a complaint, and it will be resolved quickly.
- Eligibility Issues: If you believe you are eligible but got marked as “ineligible,” this system can review your case.
- Biometric Verification Problems: Having trouble verifying your thumb impression? Don’t worry, register a complaint and get assistance.
- CNIC Verification Errors: If your CNIC is valid but not being accepted by the system, IGMS will fix that.
- 8171 Portal Errors: Facing issues while using the BISP portal for registration or checking status? Report it here.
- Dynamic Survey Problems: If your data in the NSER (National Socio-Economic Registry) is wrong or incomplete, you can complain.
- Payment Deduction Complaints: If someone deducted money from your BISP payment, you can report it and get your full amount.
- Service Complaints: If any BISP representative misbehaves or asks for a bribe, this is where you report it.
Basically, if you face any issue related to BISP services, this system is your one-stop solution. The best part? Every complaint is logged and tracked, so no one can ignore it. Always provide complete details when submitting your complaint. The clearer your explanation, the faster your problem gets solved!
Benefits of the New BISP Complaint System 2025
The launch of the New BISP Complaint System 2025 is a big relief for millions of families across Pakistan. Before this upgrade, complaints often got stuck in long queues, people had to visit offices multiple times, and sometimes, genuine issues never got resolved. But now, with the Integrated Grievance Management System (IGMS), everything is faster, smoother, and more transparent. Let’s look at the major benefits you’ll enjoy:
1. Quick and Easy Complaint Filing
No need to stand in long lines or deal with unnecessary paperwork. You can now file your complaint online, by SMS, or through the BISP helpline. It’s simple and takes just a few minutes.
2. Faster Resolution
Earlier, it could take weeks to resolve even a small issue. Now, the system tracks your complaint in real-time and ensures quick action, reducing the waiting time drastically.
3. Transparent Process with Tracking ID
Once you file a complaint, you get a tracking ID. This means you can check the status anytime—no more guessing or running after officials for updates.
4. No Middlemen or Corruption
One of the biggest problems was people being asked for bribes to fix their issues. The new digital system removes these middlemen completely, making the process fair and corruption-free.
5. Multiple Complaint Options
Whether it’s payment delays, eligibility issues, biometric failures, or misbehavior by staff, you can raise any type of complaint easily. Everything is handled in one place.
6. Increased Trust and Confidence
This new system is designed to build trust. Every complaint is recorded and monitored until resolved. You don’t have to worry about your issue being ignored anymore.
7. Time and Cost Saving
No need to travel multiple times to BISP offices. You can solve your problems from home, saving both time and money.
Conclusion
The launch of the New BISP Complaint System 2025 is a big relief for millions of BISP beneficiaries across Pakistan. With the Integrated Grievance Management System (IGMS), you no longer need to worry about delays, corruption, or traveling long distances to resolve issues. Everything is now transparent, quick, and hassle-free. Whether you have a payment problem, CNIC verification issue, or eligibility confusion, you can now submit your complaint online, through SMS, or at the nearest BISP office and track its status in real-time. This system ensures every complaint is handled fairly and efficiently, making the entire process simple and beneficiary-friendly.
FAQs About the New BISP Complaint System 2025
Q1: What is the new BISP Complaint System 2025?
The new system is called Integrated Grievance Management System (IGMS), launched by BISP to help beneficiaries register and track complaints easily and transparently.
Q2: Who can use this complaint system?
All BISP beneficiaries, including those under Kafaalat, Taleemi Wazaif, and Ehsaas programs, can use this system to resolve issues.
Q3: How can I register my complaint?
You can register your complaint online on the BISP website, through SMS (8171), or by visiting the nearest BISP office.
Q4: How do I track my complaint status?
After submitting your complaint, you will get a unique tracking ID. Use this ID on the BISP portal or via SMS to check the status anytime.
Q5: Is this system available in all districts?
Yes, the IGMS system is available nationwide across all BISP Tehsil offices and online platforms.
Q6: How long does it take to resolve a complaint?
Most complaints are resolved within a few days to a couple of weeks, depending on the issue.
Q7: Is the complaint process free?
Yes, registering and tracking complaints through IGMS is completely free of cost.